Returns, Exchange & Refund policy
We have a 30-day return policy which means you have 30 days to return your products from the date your order arrived to request an exchange or full refund, provided the items are re-sellable and in an unused condition with all the tags and packaging intact.
In case of an exchange to style, size, or change of mind, Please note that the Return postage cost will be at your expense, which will be a flat rate set at $30. If you believe your item is faulty, please contact us prior to returning the order. We cannot accept liability until items are received and have been confirmed as faulty by Ace Chef Apparels.
We strongly recommend purchasing tracking, so you know it made it back to our warehouse, and also, we can track the progress of your return order. We will not be held liable for your returns if it gets lost or misplaced during transit, so please ensure that it has got the extra cover.No change-of-mind returns are accepted on sale or run-out items – except as required by law, all purchases are final.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase. Your Invoice is usually sent to you Via email when you placed your order. However, If you did not receive an invoice for your purchase, please contact us.
Ace Chef Apparels reserves the right to charge a restocking fee of up to 25% of garment price if products are in particularly bad condition. This fee is to cover the cost of new packaging, steaming, refolding, and in extreme cases, dry cleaning the garment to return it to a re-sellable condition.
To start a return, you can contact us at firstname.lastname@example.org. If your return is accepted, we’ll send you a return shipping label, as well as for instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
There will be no returns or exchanges for change of mind on items bought on SALE/Promotional deals and or any custom orders and uniforms with embroidery, screen printing, or any embellishments/extra designs on garments. Please get in touch if you have questions or concerns about your specific item. Worn, soiled, or damaged products will not be refunded and the customer will be liable for any return shipping costs associated with refusing the exchange
Unfortunately, we cannot accept returns or process an exchange of sale items or gift cards.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process the refund to your account